WHAT IS FRONT DESK?

The Front Desk software is a client management program that helps us make registration so much simpler for you.  Front Desk has an online scheduling system that lets you easily manage your schedule, sign-in to classes and track your attendance, setup recurring online payments, and much more.  And, what's even better is that means no more printing out forms for you to sign or having to sign an attendance sheet.  Now, everything is all done electronically. Sign waivers from the comfort of your couch. Create a profile to manage your classes in less than 5 minutes. Even Check your child, or yourself, into a class with your email address or your very own QR code on your phone.  

Front Desk is our way of making your life simpler, giving you the peace of mind that we are dedicated to great service.

Click here for the Front Desk Client Guide to help answer all of your questions.  Continue reading below for a step-by-step guide to help get you started.  If you still have questions, please feel free to contact us.


1. Setting up a profile

Setting up a profile for either yourself or a dependent is the first step we urge new clients to take.  

  • Setting up a profile on a computer
    1. Go to the Lotus Creations' Front Desk portal, by clicking on the "REGISTER" buttons on the Classes page or the menu, or go to: lotuswecreate.frontdeskhq.com.
    2. Click "Sign Up" at the top right hand corner of the screen.
    3. The prompt will ask you to input YOUR email address, please do so.  
    4. Then the prompt will ask you to input more information about YOURSELF: password, name, address, phone number, and terms & conditions.  Once you have completely filled out the required information, press "Next."
    5. The prompt will ask you to fill out information on your DEPENDENT (a child for which you are one the primary caregivers).  Please fill out the required information.  If you have more than one dependent you wish to sign up, click the "Add Another Dependent" button.  Once you have completely filled out the information on your dependent(s), click "Sign Up."  
    6. You're done creating both your and your dependent(s)'s profiles.  After you click "Sign Up," you will be redirected to your profile.  We suggest you look around and familiarize yourself with the layout.  Please pay special attention to the right hand toolbar and make sure to sign all waivers and terms & conditions, as they are mandatory.
  • Setting up a profile on the Front Desk Kiosk
    1. Talk to a Lotus employee about registering for Lotus Creations Academy.
    2. Click the "Sign Up" button on the Front Desk Kiosk, which is the Front Desk iPad app for signing up new clients and self-check-ins for classes.
    3. Follow Steps 3-6 of the computer steps above.

 

 

2. Enrolling in a class

Enrolling in classes can be tricky at first.  This guide will help make sense of it all.

  1. Go to the Lotus Creations' Front Desk portal, by clicking on the "REGISTER" buttons on the Classes page or the menu, or go to: lotuswecreate.frontdeskhq.com.
  2. Click "Sign In" at the top right hand corner of the screen (Please make sure all your waivers have been signed before you continue).
  3. While signed in under YOUR account, decide whether you want to enroll yourself or a dependent in a class.  If you wish to enroll yourself in a class, move on to Step 4.  If you wish to enroll a dependent, click the dependent's name in the right hand toolbar.  Once you have selected the dependent, you will be redirected to a similar page, however, the screen will now say "You are working on behalf of [dependent's name]."
  4. Click on the "Classes and Rehearsals" tab in the navigation menu at the top of the screen below the Lotus Creations Academy banner.
  5. Select the class in which you or your dependent are interested in participating.
  6. Click on a future class date, one that has not yet taken place.
  7. Click on the date and time that the class is offered on the screen and a pop-up will appear.  At the bottom of the pop-up, there will be a yellow button that reads: "Enroll."  
  8. Once you click the Enroll button, a confirmation page will appear.  It will prompt you to review your enrollment and click "Finish" to accept.  Once you accept the enrollment, you or your dependent will be enrolled in that class.
  9. In order to pay for classes in advance or by card, click the "Plans and Passes" tab in the navigation menu to see what we offer. Passes are prepaid class sessions in groups of five or ten; and Single-Visits pay for one class passes. If you've decided to purchase a pass or a plan, click add to cart and continue to the secure checkout.
  10. On the "Check Out and Confirm" page, it will prompt you to choose the payment type.  As you are probably not in the studio, click the "Enter new payment method" on the drop down menu and enter your card information in the pop-up menu after clicking "Add a new credit card."
  11. Once you have entered your card information, click save to continue.
  12. Make sure that "Yes" is checked off under the "Email receipt" heading with your correct email address.
  13. Review your purchase and card information for accuracy, and then scroll back up to the top right hand side of the page and click finish.  And you're done!  Leave the rest up to us!

3. Setting up recurring payments

Setting up recurring payments works exactly the same as paying online regularly.  The only difference is that instead of choosing a pass or single-visit, you would choose a "Plan" instead. Plans are recurring monthly payments for memberships.  Memberships allow you to pay for unlimited access to classes and rehearsals, based on the level of membership, on a recurring schedule.  For more information on which membership level is right for you and which perks come with them, click here.  The following steps will help you set up the recurring payment for a membership:

  1. In order to set up a recurring plan, click the "Plans and Passes" tab in the navigation menu to see what we offer.  
  2. Choose which level of plan fits your interests: Membership I, II, or III.  Once you've decided, click "Add to cart" and continue to the secure checkout.
  3. On the "Check Out and Confirm" page, it will prompt you to choose the payment type. Click the "Enter new payment method" on the drop down menu and enter your card information in the pop-up menu after clicking "Add a new credit card."
  4. Once you have entered your card information, click save to continue. Make sure you save your card information!
  5. Check "Yes" under the "Email receipt" heading and provide your correct email address.
  6. Review your purchase and card information for accuracy, and then scroll back up to the top right hand side of the page and click finish.  And you're done!  Leave the rest up to us!
 

4. Sign in using the Front Desk Kiosk

With the Front Desk Kiosk, you can sign yourself or your dependent in to class from one of our iPads.  In the Front Desk Kiosk app, you will be prompted to either scan your QR barcode or enter your phone or email address. Please do one of the following:

  • Have the client enter their phone number or email address, and then tap the arrow.
  • Have the client tap Scan barcode, place the barcode or sign-in code in front of the iPad camera, and wait for the scan to complete. 
    1. Tap the class that they’re checking in for.
      Clients can also enter their phone number if they want a barcode sent to their phone so they can scan it to sign in on the next visit.
    2. Tap the Finish button.

Tips  

  • You can find your sign-in (QR) code in your client profile by logging into your Front Desk account on your smartphone.
  • On any iPhone, you can store the QR barcode in your Passbook.

Click to enlarge image.